Frequently Asked Questions

 


 
What are the Willow Theatre Box Office hours?
The Box Office hours are Tuesday-Friday 3:00pm-8:00pm*, Saturdays 1:00pm-5:00pm.

*Summer Hours: Tuesday-Friday 5pm-8pm & Saturdays 1pm-5pm - begin June 2, 2015

The Box Office also is open 1 hour prior to any performance up through intermission.  We are closed Thanksgiving, Christmas Eve, Christmas Day, New Years Eve and New Year's Day.

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How big is the Willow Theatre?
The Willow Theatre is an intimate 155 seat proscenium indoor theatre. The theatre can get chilly at times, so additional clothing is recommended. 

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Where is the Willow Theatre located?
Please click on Directions on the navigation bar for a map and directions to the Willow Theatre. 

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I can’t come to a show and I would like to give my tickets to someone else.  What should I do?
Please contact the Box Office at your earliest convenience.  We will need to obtain written/emailed/faxed permission from you to be able to leave the tickets for someone else. If you are able to come to the Box Office at another time, you may then leave the tickets under another name.

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I lost my tickets. What do I do? 
Please notify the Box Office as soon as possible.  Tickets cannot be reprinted - however, we are able to reprint a copy of your receipt and you may use those in place of the tickets.

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Does the Willow Theatre mail tickets?
When tickets are purchased over the phone, they are held at Will Call until picked up. 

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Can I reserve tickets and pay for them later? 
All tickets ordered over the phone and in person must be paid for at time of order. 

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Does my child/infant need a seat?
Every person entering the Willow Theatre must have a ticket. This includes toddlers and infants. 

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Are strollers allowed inside the theatre?
Fire code restrictions prevent strollers from being brought into the theatre. Infants may be brought in carriers and placed on the ticketed seat. 

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Are folding chairs able to be brought into the theatre for additional seating? 
The Willow Theatre offers 155 fixed seats and 4 wheelchair spaces. In remaining compliant with the fire code, additional seating is not permitted. 

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How do I get in contact with a group performing at the Willow Theatre?
Contact the Box Office and we will be happy to provide you with contact information. 

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Do you offer group rate ticketing?
Please contact the Box Office to see if any current performances/productions are offering this option. 

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My child or I want to be in one of your shows. Who can we contact? 
To audition with any particular group, you would have to contact the group directly. Contact the Box Office and we will be happy to provide you with contact information.
The community center does offer children’s acting classes and camps. Please call 561-347-3900 or visit www.SugarSandPark.org for more details. 

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How do I receive a listing of upcoming shows or join the mailing list?
Once you purchase tickets you are placed on our mailing list. Our brochures are mailed out twice a year (August and December) to local patrons who have purchased tickets within the last 3 years. Brochures are also available in the Community Center for pick up, or click on Cultural Arts Brochure on the navigation menu to download your own copy. 

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Are food and drinks allowed in the theatre? 
All food and drink must be consumed outside the theatre. We need everyone’s help in keeping our theatre looking pristine. 

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How do I find out about volunteer opportunities within the City of Boca Raton?
Please click on the HERE for Willow Theatre opportunites, and HERE for City of Boca Raton opportunities. 

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